FAQ

Where are you located?


Our salon is based in Hainault/Chigwell and is a minute's walk from Hainault Central Line Station (s ee more).




What's the difference between Classic and Volume lashes?


Classic lashes are applied using one lash extension per natural lash (1:1) and volume lashes are applied using a fan-like technique with 2+ lashes per natural lash (2D/3D/4D+). Classic lashes are recommended for clients with naturally full lashes or if you desire a natural look. Volume lashes are recommended for clients with slightly sparse lashes and/or if you desire a full, fluffy and glamorous look.




How long do your lashes last?


Our Classic and Volume lashes last up to 6-8 weeks and we recommend infills every 2-4 weeks. If you have lost over 50% of your lashes when you return for an infill, your appointment will be considered a full set.




What type of lashes do you use?


We use our own luxury lash brand CBB Lashes. Our individual eyelash extensions are made from 100% premium synthetic mink meaning they are completely vegan and cruelty-free. Our lashes come in different styles, lengths and thicknesses to suit your natural lash type and eye shape and come in the most popular lash type 'D curl'.




Do you have a glue for sensitive skin?


Yes we have two different strength glues, an ultra strong and a sensitive (low-odour) adhesive - both are latex and formaldehyde free.




Can I get my lashes wet?


Do not get your eyelash extensions wet for the first 24-48 hours. However after the 24-48 hour drying period we advise our clients to wet their lashes as normal to avoid build up of dead skin/crust along the lash line (do not avoid getting lashes wet as this will actually make them fall out quicker).




Can I wear mascara/eyeliner with lashes?


We do not advise putting mascara on lash extensions as it causes the individual lashes to clump together and is difficult to remove (nor will you need it with our lashes!). If you would like to wear mascara/liner please ensure that it is water based and we recommend liquid eyeliner over pencil.




How do I look after my lashes?


Please click here to read our full Aftercare instructions & tips to keep your lashes lasting long and healthy.




Are deposits required to make a booking?


No, we do not require deposits for any bookings however you may be charged if you do not notify us within 48 hours of cancelling your appointment.




What is your cancellation policy?


We require a 48 hour notice period to cancel or reschedule your appointment in order for you to not be charged. If you are more than 20 minutes late, your appointment will automatically be cancelled and you may be charged.




How may I contact you?


For bookings and general enquiries, please call us on +44 (0)20 8500 4777 or Whatsapp only (no texts) on 07497 592 622. Please email info@chloesbeautyboutique.com for business related enquiries only.





© 2023 by Bottoms Up Scuba. 

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